$(document).ready(function () { BeAScout.org Find answers to your questions about courses, Specializations, Verified Certificates and using Coursera. Account Management. It was a part of the vision from the inception. Provide the necessary tools for them to do a great job. We would like to show you a description here but the site won’t allow us. Highly recommended to companies with customer support." We appreciate and understand the necessity of open and fluid communication. How do you conduct onboarding for remote workers? Help Desk Getting Started. window.onload = function() { Everyone is responsible for punching above their weight. I just don’t get how people do it. Campmasters.org, Website Questions/Comments email us at gnfc@wnyscouting.org. Click OK at the bottom of the Internet Options window to close the dialog. It’s about having a good-enough table to share a meal with your team, not a table where you play foosball. How-to articles about using Help Scout. Introduce them to everyone on the team. Optionally, you may call 1 (972) 580-2489. We jump on. Every department is different, but for the most part, yes. Download Help Scout for iOS & Android. By being remote, we can build a team without borders, and in turn, improve the quality and diversity of our team. Please include your Council name (Greater Niagara Frontier Council) and city (Buffalo, NY). How did you implement a remote work policy? Welcome new hires wholeheartedly. The best? What is your BYOD policy for remote workers? Speaking for myself, my work and life are seamlessly integrated. We wish you all the best as you settle into your new home! Help Scout tips, best practices, and Q&A. Also, if they have not worked remotely before, I pay careful attention to the questions they have about remote work. Over-communication in Slack or on video chat. Exploring Please include the names of everyone in your family along with your previous address, your new address, and your current email and phone number. How do you measure the productivity of remote workers? Slack messages are usually responded to instantly, and emails at least by the end of the day. In Slack, in our video meetings, and in the notes/comments in Trello. Once you have a new address, please send an email to helpdesk@nccoastalpines.org to let us know that you’ve moved. I need to have tunnel vision when I write and I plug in my headphones and turn up my. Once you’ve settled into your new home, please send an email to helpdesk@nccoastalpines.org to let us know that you’ve moved to the area and whether or not you need help finding a new troop. The features, UI, and reporting align closely with how we run our support team which makes things a lot easier. You may have to do some hand-holding in the beginning, and that’s fine—you want this person to feel like they belong, like they’re at a place where, finally, they can do fulfilling work. Scouting.org BSA Adult Training Each team—engineering, support, marketing—shares written updates with one another on Slack. Get in touch with our team. We will reach out to your former council to transfer any memberships. 2 articles . In the Security Settings — Internet Zone dialog box, click Enable for Active Scripting in the Scripting section. As of January 12, 2018 THURSDAYS 1:00 to 7:00 pm FRIDAYS 1:00 to 4:00 pm. Click the "Under the Hood" link in the sidebar. e.preventDefault(); EIN: 22-1576300. ", "Help Scout is purpose-built for Support teams which is fantastic. Do your remote team members meet in person? If the candidate happens to be near someone on the hiring team, we can do an in-person interview but other than that, it’s the same. ", "Zendesk is easy to deploy, integrates well with many of their approved apps, and is easy to use for incident management. The consistency of the Girl Scout Leadership Experience helps girls and families through the transitions that come with a move. We encourage—and are interested—in what people do outside of work, whether social work, coaching, outdoor sports, or building a blog. Introduce them to everyone on the team. And then get to work. Activity Registration Steps for Non Girl Scout Members, Activity/Camp Registration FAQs coming soon. Guidance on SCORE reports, email accounts, Engage, and webmaster tools. The hiring team (3-4 people) interview candidates 1:1 using Appear.in. ", "Our experience with Zendesk has been fantastic overall. However, I do have hobbies and activities that I do regularly. We also send remote workers the same desk and chair that we use at the office. Do you have a favorite quote or bit of business wisdom? We don’t place strict rules, but there’s a common understanding that everyone is usually on from the hours of 9 am to at least 6 pm. Representatives are available between 7 am and 7 pm (CT) Monday through Friday. Now you can enjoy free Zendesk & Help Scout without giving up privacy or locking you into a service you don't control. ", "Ability to format the support page to our liking. Follow these instructions to get help from BSA national tech support: E-mail myscouting@scouting.org with your logon e-mail address and contact information. Blog. See how other teams use Help Scout. If you need contact information for any council, including USA Girl Scouts Overseas, please use GSUSA’s Council Finder. You get a strong feeling in the room that everyone is on the same page. There’s arguably more overhead placed on the shoulders of leaders in a remote company. Goals for the company are clearly defined at the meetings during our retreats, in memos, product updates on Slack, or through the team manager. Signatures are calculated based on the raw request body passed to your servers by Help Scout. How do you conduct interviews for remote jobs? It’s about functionality, not appearances. Occasionally we invite people to our Boston office but mostly it’s video. To verify if the request came from Help Scout, compute the HMAC hash and compare it to the header value sent in the request. var $ = jQuery; Zendesk is very intuitive and the UI is simple and clean. Follow these instructions to get help from BSA national tech support: E-mail myscouting@scouting.org with your logon e-mail address and contact information. I like the goal Help Scout has, but they need to fit to the market before they are dropping out. Venturing We believe that customer support interactions are conversations between real people. What traits do you look for in candidates for a remote job? Account Management. My room or a library. Correspondence for the Help Desk may also be left with the Store staff during non-Help Desk hours. Check the box next to "Enable Javascript". My room or a library. Work untethered with our free Mobile Apps. We’re growing fast and learning a lot along the way. For Life.®” The Scouting organization is composed of nearly 2.3 million youth members between the ages of 7 and 21 and approximately 960,000 volunteers in local councils throughout the United States and its territories. HELP DESK HOURS. Many of the earliest hires were together in Boston, but we quickly started growing our team outside of the home base. Honesty, vulnerability, coaching, and feedback. If they don’t have a lot of questions, it’s a red flag. I also love that you can easily see the leaderboards/metrics or how many tickets you and your team have already solved. If the computed signatures match, you can be sure the request was sent from Help Scout. Also, if they have not worked remotely before, I pay careful attention to the questions they have about remote work. Content Marketer How do you personally manage work-life balance? Alongside the two retreats a year, we have our Friday Fikas, and randomly we’ll do something where everyone can go to the movies on Friday or maybe a dinner is on the company. What is your time off policy for remote workers? This doesn’t necessarily mean you have to be shoulder-to-shoulder. READ MORE. To assist with Awards Banquet ticket purchases, Help Desk will open on SATURDAYS during February and March 3 from 10:00 am to 1:00 pm. The Value of Scouting; Youth membership registration fee information for 2019/2020; How to register a 1st-time youth participant: Step-by-step using JOIN When you hire people who embody similar values and work ethic, it’s effortless. Good communication, especially writing, is key! Playlists. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities. ", "Also in the future when we add an additional IT person to our company it will be very easy to add them on and assign tickets to them. If you do not see your question, you can reach the Help Desk by calling 1-800-284-4475 or emailing helpdesk@nccoastalpines.org. Technology Support. The one thing I’ve personally noticed is how connected everyone feels after a retreat. An empathetic understanding of one another’s roles, expertise, and workflow. Hire people who embody your values and are passionate about the mission of the company. I need to have tunnel vision when I write and I plug in my headphones and turn up my Noisli app (usually the sounds of rain and a crackling fireplace). Please include your Council name (Greater Niagara Frontier Council) and city (Buffalo, NY). You should receive a response by the end of the next business day following your inquiry. We love the work but we also know when to have fun and connect. In your browser's Firefox menu, click Preferences. What is the hardest part about managing a remote workforce? It’s invisible to customers, so every reply you send looks like a regular email, but on the back-end you’re equipped with the right tools for effortless collaboration. Recruiting, onboarding and active volunteering and mentoring activity resources. “The most important knowledge is that which guides the way you lead your life.” — Seneca. We want every aspect of our work, especially our shared inbox, to support this personal approach rather than undermine it … Once you have a new address, we’re happy to assist you with transferring your account(s). The best thing about Zendesk is that it is very stable and we have never encountered any crashes. See below for some frequently asked questions and answers. $('#findCouncil').click(findCouncil); Scouting Safely Local councils help chartered organizations effectively deliver the Scouting program and expand the use of the program to other community groups. Goals for the company are clearly defined at the meetings during our retreats, in memos, product updates on Slack, or through the team manager. 4.8 / 5 "Really nice product for email support teams, but it doesn't do the work for others. Paul Jun, No way of working together is free of challenges. We have done three company retreats so far, and plan on doing at least two a year. Diversity and the ability to acquire talent from all over the world. Download instructions. Please include your Council name (Greater Niagara Frontier Council) and city (Buffalo, NY). Customer service insights, organized by theme. "Help Scout is a cloud-based help desk platform, used by small businesses or small teams in bigger companies to manage customer relationships." Boy Scouts of America. Companies, small and large, that insist on a delightful customer experience. Representatives are available between 7 am and 7 pm (CT) Monday through Friday. Yes, there would be a headquarters, but there was a clear understanding that most of the team would be remote (with the option of coming to Boston as well). At Girl Scouts - North Carolina Coastal Pines, we want to ensure that you receive the assistance you need and that all of your questions are answered, and our council Help Desk is available to help you with all of your Girl Scout needs. Provide the necessary tools for them to do a great job. If you need help finding a troop, then we’ll also put you in touch with a representative in your local area. ", "The interface is intuitive, we can view the status of multiple tickets at the same time. Sign Up for Our Weekly Fresh Jobs Newsletter. Customer support is good, and the product is stable." Writing is as much a part of my life as it is my work. Can a remote-friendly company have a healthy culture? ", "Really nice product for email support teams, but it doesn't do the work for others. We will transfer any memberships to your new council. Make Your Mark: The Creative’s Guide to Building a Business with Impact, A Beautiful Constraint by Adam Morgan and Mark Barden, For me the worst is the coffee shop or out in the open in a public space. Everyone in Help Scout loves what they do and we all share common values like excellence, craftsmanship, mastery, helpfulness, and more. Help Scout is the ideal small business help desk. This improves our video chats, communication over Slack, and overall collaboration. ScoutingWire.org We rarely email each other unless it’s a memo for the entire team that contains ideas or thoughts to consider for an upcoming project or event. We're trusted by 8,000 customers in 70+ countries, including Basecamp, Buffer, GrubHub, AngelList and Timbuk2. . Registered 501(c)(3). Don’t obsess over a beautiful kitchen with an espresso machine or a Zen garden in your office. We are experiencing high volumes of learner support inquiries right now, so we are slower than usual to respond. What is your hiring process for remote workers? The Boy Scouts of America provides the nation’s foremost youth program of character development and values-based leadership training, which helps young people be “Prepared. Check in on the queue, collaborate with your team, and improve your response times by keeping Help Scout … Help Scout features many functions typical for other help desk services, with an addition of personalized customer experience, just like any normal email. Overall it helps me stay on top of all our customer requests. Looking for a better way to talk with customers? Get your Help Scout account set up in just 6 simple steps. Click the "Content Settings ..." button on the top of the page. app (usually the sounds of rain and a crackling fireplace). Hire people who embody your values and are passionate about the mission of the company. How important is remote work to your business model? Help Desk Getting Started. ", "Ease of use, works on mobile, customer support. Hire overachievers. Managing your account, creating new Users, pricing details, exporting data Please include the names of everyone in your family along with your previous address, your new address, and your current email and phone number. Official Coursera Help Center. What elements are key to successful working relationships with remote teams? window opens and asks, "Are you sure you want to change the settings for this zone?" Most of our communication happens over chat so we look critically at their ability to explain complicated things clearly in writing. I prefer to think of them as trade offs rather than challenges. Honesty, vulnerability, coaching, and. We jump on Appear.in for quick 1 on 1s if we need to clarify something or get feedback on something immediate. Being transparent and keeping everyone connected is something leaders in your company have to be constantly on top of. Clearly define those principles and find your space so you can do meaningful work. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities. Go out to dinner and share stories. In Slack, in our video meetings, and in the notes/comments in Trello. Communicate your values, the language you use, what you stand for, and how this new hire is going to play an important role in the company—the projects they’ll own, the work that they’ll do. We provide unlimited time off, and we highly encourage at least 4 weeks off out of the year. It stems from the founder’s vision of building a company where people are autonomous and take ownership of their work. Help Scout is the ideal small business help desk. Communicate your values, the language you use, what you stand for, and how this new hire is going to play an important role in the company—the projects they’ll own, the work that they’ll do. In your browser's Tools menu, click Options. What’s working and what isn’t?” We’re also being conscious of diversity within organizations, ensuring that our hiring process is unbiased and welcoming, and our onboarding process makes everyone feel like they belong. Please reach out to us with the information requested below, depending on the situation that applies to you. Remote work is typically more autonomous, so in order to be productive you have to have done this stuff before. Contact Us. We rarely email each other unless it’s a memo for the entire team that contains ideas or thoughts to consider for an upcoming project or event. Onboard them. Production Ready! When the "Internet Options" window opens, select the Security tab. And then get to work. ", "Having the ability to easily submit a help request ticket and communicate more clearly with different departments has been incredibly useful. The best? We write to each other like we’re sitting next to each other. While the expected is 40 hours a week, everyone is well aware of the work and projects that need to get done. Education. It must in order to do great work. Every time we do them, Nick, our CEO, communicates our mission and values, our progress, and areas where we can do better work. I like the goal Help Scout has, but they need to fit to the market before they are dropping out." ", "It was great that we could have used it without having to spend money on it, but it's soo good that it's definitely worth every penny. ". They continue to work on missing features to improve user experience. select Yes. To our business model, not much, but to our business, it matters a whole lot. Store. In your browser's Chrome menu, click Preferences. Having trouble working with My.Scouting.org? Office cultures have plenty of challenges as well and it’s important to remain mindful of that. What are the most effective tools for remote team communication? Valuable face-to-face time is a great way to kick-start a successful transition into a remote company so we try to fly folks to Boston (where 25% of our team is co-located) for their first week. Try Help Scout, Follow these steps to enable it in your browser. , not much, but to our business, it matters a whole lot. At Girl Scouts - North Carolina Coastal Pines, we want to ensure that you receive the assistance you need and that all of your questions are answered, and our council Help Desk is available to help you with all of your Girl Scout needs. The acquisition of talent should not be obstructed by proximity. Every department is different but for the most part meetings are kept at a minimum and contain specific agendas. Get your Help Scout account set up in just 6 simple steps. Go out to dinner and share stories. Purchasing and implementing the best Help Desk software requires a great deal of consideration as well as comparison of important factors To get an in-depth comparative analysis, we have created a feature comparison that covers the many functionalities Help Scout and Help Desk Migration have to offer. What do you consider the biggest benefits of a remote workforce? I exercise every day, go snowboarding in the winter, and around 8 pm I hang out with my friends. ", "I liked the ability to create complex rule sets that auto-filter certain types of conversations to appropriate mailboxes. Managing your account, creating new Users, pricing details, exporting data Almost every role we’ve hired for can be remote so we only have one approach for everyone. From start ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs. . Did you switch to remote or start out that way? Where is the best or worst place you’ve worked remotely. 2 articles . "Great experience, great product. Over-communication in Slack or on video chat. Help Center. SCORE Operating Manual (SOM), Diversity & Inclusion, and Leadership Resources. Welcome new hires wholeheartedly. Help Scout is help desk software for teams who want the personal touch of email support at an enterprise scale. See below for some frequently asked questions and answers. Stories are shared, everyone is getting to know one another, and everyone is up to speed with the company’s goals. What were the main reasons to integrate remote work into your workforce? FreeScout is the super lightweight free open source help desk and shared inbox written in PHP7 (Laravel 5.5 framework). }); People are up to speed in what every department is doing, what their goals/projects are for the next few months, and what success looks like when it all comes together. For a faster, more secure browsing experience, we highly recommend installing Google Chrome or Firefox. So, kinda-sorta. ", "I like the clean and simple user interface of the software. Otherwise, it’s mostly video chats or, . But for the most part, reading and writing is something I do the moment I wake up and sometimes it’s what puts me to sleep. Otherwise, it’s mostly video chats or Slack. }); You may have to do some hand-holding in the beginning, and that’s fine—you want this person to feel like they belong, like they’re at a place where, finally, they can do fulfilling work.

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