If you require any clarification or further information on the report, please do not hesitate to contact myself (James Smith) by email (jsmith@suttonbank.com) or by phone (01535 666541). This Research focuses on the ability of the Secondary freshmen students who are proficient in reading skills in application level such context clues, note taking, fact and opinion and summarizing. Follow us on or on Twitter or on Google +. For example: If you do use it, 'stand out' normally comes after 'one thing that' or 'one of the things that' and then the thing you want to tell them about. Undertake a training programme for part-time help desk staff to improve their knowledge and speed in dealing with customer enquiries (especially more complex enquiries). The verb 'evaluates' is used in this phrase because the report it is used in evaluates in a study the performance of a company department. 'Our investigations have demonstrated that the problem with the server was the result of a computer virus.' I would recommend you add this if what you are speculating about, could be seen as criticism of somebody. Through reading an example of a good report and doing a quiz/test, you'll learn and remember some English vocabulary which will make your reports look more professional and read better. Ich kann eine Website empfehlen. Although having more staff taking customer calls at these times should reduce the average customer waiting time, it would not address the issue of customer enquiries taking longer to resolve at these times. But what did stand out was a difference between the length of time that full-time analysts spoke to customers during these peaks hours (on average 6 minutes and 56 seconds) and part-time analysts (on average 9 minutes and 28 seconds). This survey identified a high level of customer dissatisfaction with our company's help desk. Chart showing the average length of help desk analyst speaking time with customers during the period of the study. The titleof your report will depend very much on the subject matter, and will be very individual. 'One of the customers stated that they were disappointed with the treatment that they had received.'. For example: For example: You need to explain the reasons behind the report being written. This is the part of the report (after the introduction) where you say from where and how you obtained the data that you are using in your report. See our User Agreement and Privacy Policy. 'One of the things that stood out was the lack of processes in place for dealing with emergencies.' They can help you with any type of writing - from personal statement to research paper. Logical analysis of the subject matter:- • Primarily concerned with the development of a subject. The following report evaluates:(phrase) Without doubt, the most important paragraph you'll write in any report is what the report is about. The findings which are contained in this report are predominantly based on a combination of statistics from the help desk's call management system (CallCom) and random monitoring of calls (100 in total) between customers and help desk analysts. See our Privacy Policy and User Agreement for details. A report of an event presents a record of events that took place. It focuses on its performance when dealing with inbound/incoming customer enquiries made by phone. I have a love of history and the web. 'Although this would help with improving pass rates, it would not address the issue of attendance rates.' From conducting interviews with help desk analysts, one of the things they stated was an issue was the slowness of the help desk's customer application system. For example: 5. 'One of the things that did stand out was the lack of processes in place for dealing with emergencies.' From the context, try to guess what the meaning and purpose of the words/phrases in bold are. These include: 1. Although there is no problem with using 'is/was caused by' in any report you write, it is good to vary the words and phrases you use (i.e. Thankyou so much! For an English thesis proposal, you will most likely be using MLA (Modern Language Association) style, which uses the title Works Cited for bibliographical reference lists. This report was produced in response to:(phrase) Once you have written what the report is about, the next thing you need to write about in the introduction is why you are writing it. Thesis in Language Research Essay Sample. If the report you are writing isn't based on an evaluation, then you should change this (e.g. Demonstrating X 5. But it doesn't mean 'to suggest' (where you are less sure about your speculations). when, where and how to use it etc...). For example: This section will greatly expand in your final thesis; here, you list references used in your preliminary research. you could change it to 'reviews', 'considers', 'examines' etc...). For me, it sounds a little too informal for this type of writing. 'A series of interviews were performed with customers.' For example: The purpose of this report is to:(phrase) Once you have written what the report is about and why you are writing it, the last thing you need to write in the introduction is what you want to achieve in it (i.e. This report was produced in response tothe results of a recent customer survey. The report helps in recording the events of importance that occur in our day-to-day life. The writing should be clear as well and lead to a deeper understanding of the subject. Of this 1254, 67% gave the reason for their dissatisfaction as 'call waiting time', while 25% said that the 'service is unhelpful'. 》》》 https://w.url.cn/s/A9eBVEi. This survey identified a high level of customer dissatisfaction with our company's help desk. Just focus on the words and phrases in bold in the report and from the context which you find them in (e.g. The purpose of this report is to identify failings with the current set up of the help desk which could account for this low customer rating. Have you ever used the help of ⇒ www.HelpWriting.net ⇐? However, I am writing a thesis which means I am the only author and I even have to testify in writing that the work is my own and I did not receive any help other than from the indicated sources. The length of customer waiting time varied throughout the day. Therefore it seems I should use "I", but this seems to be very unusual in scientific writing and even discouraged as one may sound pretentious or self-absorbed. The procedures and processes that are in place in the help desk for dealing with customer enquiries meet the industry's highest standards (the standards set down in the Financial Services Association's customer service best practices). Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. This is commonly used in formal writing and basically means 'to say'. The findings which are contained in this report:(phrase) The phrase 'the findings which are contained in this report' is used in the procedures section. That's why I would recommend that you use 'to stem from' as well. It would appear that this is the main factor causing the longer waiting times that customers are experiencing. The following report evaluatesthe current performance level of our customer help desk based in Pudsey, Leeds. You can change your ad preferences anytime. Bachelor In Architecture Final year Thesis Report. Thesis and Project Report Arrangement . not repeat using the same ones to often). 'The server started to encounter hardware problems at 11.32 am. Remember that the us… Certainly the best customer service I've had in a while. and what particular aspect(s) (if the report is on a product, is it looking at the design?, the usability?, the performance? You use this to say there was a difference (or not if the case may be) either between things or in one thing over a period of time. The art of good writing is to not repeat the use of the same words or phrases too many times. In order to ensure the integrity of the results, during the period of evaluation, nobody in the help desk section was aware that an evaluation was being conducted. The monitoring of customer calls seems to confirm this. Although you can use 'show' when writing a report, for me 'demonstrate' sounds more professional. For example: When the answer is correct, this icon will appear next to the answer. Both the statistics and the call monitoring stem from the same 7 day period (4 May to the 11 May 2015). There is no difference in meaning between the three. If you have already done the exercise on 'how to write business reports' (which explains what type of things to write about and how to structure them in a report), you don't need to reread the report below again. So besides using 'in addition', I would recommend that you also use 'furthermore'. A THESIS PROJECT REPORT On “PROPOSED CONSTRUCTION OF CRICKET STADIUM FOR EASTERN RAILWAY AT BEHALA, KOLKATA, W.B.”This thesis is submitted in partial fulfillment of the requirements for the Degree of Bachelor of Architecture in UP Technical University, Lucknow Session (2006-2011) By: Shyam Sunder Singh B.Arch-10th Semester Roll No. If you want to write about what people told you in your report, I would recommend you use 'stated' instead of 'said' (it sounds more professionally). Normally, there will be more than one purpose for the report and this is where you write about them. I would recommend you add this if what you are speculating about, could be seen as criticism of somebody. A scientific paper is a formal text written in an impersonal, objective, neutral and professional way. Determining X 7. DECLARATIONI Shyam Sunder Singh, hereby declare that the Thesis Project report on “PROPOSED CONSTRUCTIONOF CRICKET STADIUM FOR EASTERN RAILWAY AT BEHALA, KOLKATA, W.B.”for the fulfillment for the Tenth Semester of Bachelor of Architecture course of APEEJAY School ofArchitecture & Planning India is a record of my own work.It is the original work done by me and the … Stated:(verb) The infinitive is 'to state'. Although you can use 'it does not address' or 'it will not address' instead of 'it would not address', I would use the latter because the use of 'would' makes it sound politer and more professional. The reason why you shouldn't use 'carry out' when writing reports is that it is a phrasal verb (a verb with two or more parts). 1. Hi there! Clarity and accuracy are also essential. freezing and resetting accounts). Biased language is not acceptable in academic writing. 'it doesn't deal with'). Writing a good report is not only about knowing how you structure it and what type of things to include (and not include), but also how you say what you do include: the words and phrases you use. Not stem from:(verb) The infinitive is 'to stem'. 1. • Mainly two types of report : (a) Thesis: A long essay or dissertation involving personal research , written as part of a university Doctorate degree. Analysts performed tasks using the system a lot slower when there were more staff taking calls (during peak call volume hours) than when there were less staff taking calls during the rest of the day. It would not address:(phrase) The infinitive is to 'to address'. Different steps in writing report 1. An Investigation into X 8. This is me, Chris Clayton, the owner and main writer for Blair English. Report writing tips are readily available on the Internet. the purpose). or Is it just a report which is written annually? This phrase is basically a more professional way of saying 'is/was caused by'. For example: If you wish to opt out, please close your SlideShare account. You should use this phrase to start this section. 'The number of drinks sold differed significantly between the afternoon and the evening. Below is a definition/description of each of the words/phrases in bold from the above text. Investigating X 2. Avoid guessing or using including information that cannot be confirmed. Click on it to find extra information about the word/phrase (e.g. Resulting in them taking longer to deal with customer enquiries. The following report evaluates the current performance level of our customer help desk based in Pudsey, Leeds. During these peak hours, the average waiting time for customers was nearly 10 times higher than during other times of the day (from an average of 25 seconds to an average of 3 minutes and 44 seconds). You would then follow that by saying what the problem is. If you want to make it sound politer and even more formal, you can add 'would appear to' in front of 'indicate'. If you want to say that you 'conducted' interviews, you can use 'performed' as well. This is a more formal way to say 'to carry out'. A more formal way of saying 'strongly suggested that', is, A phrase which is used to begin the paragraph where you explain to the readers the reasons behind why you are writing the report, is, A more formal way to say 'wasn't caused by' is, A more formal way to say 'carrying out', which you can use to say how you got the data that you are using in the report, is, A phrase which you use to introduce the part of the report where you say from where and how you obtained the data that you are using in it, is, A verb which you use when you want to say that you noticed something important when you were investigating or evaluating, is, A phrase which is used to begin the paragraph where you tell the readers what the report looks at, is, A formal way to say that there 'wasn't a big difference' between two things, is, A phrase you would use when you want to say that doing an action 'won't have any impact on resolving' a particular problem, is, A more formal way of saying 'clearly show that', is, A phrase which is used to begin the paragraph where you tell the readers what you want to achieve in the report, is, Click to see more email/letter exercises & examples, The help desk's customer application system. It is a systematic resource which is powerful and active. department to perform an investigation into the problems experienced with the help desk customer application system as soon as possible. or check if something is possible? Now customize the name of a clipboard to store your clips. Normally, you would follow 'it would not address' with 'the issue/problem of'. 2 A Languages Crisis? In composition and academic writing, a thesis statement (or controlling idea) is a sentence in an essay, report, research paper, or speech that identifies the main idea and/or central purpose of the text. This report was produced in response to the results of a recent customer survey. 2. In particular, they stated that the system had a tendency to run slow at peak hours (between 5pm to 9pm on weekdays). However, the alternative is to use the passive voice, … For example: These 4 hours of the day, coincide with the highest call volume of the day for the help desk. ', Resulting in:(phrase) In a report or any type of formal writing, you will probably use 'causing' quite a few times. On more complex enquiries, part-time staff put their customers on hold more often and for longer while they consulted with other staff to find out what they had to do. On the basis of the above findings, I make the following recommendations: 1. The following report evaulates the performance of a help desk in a small bank. Er hat mir wirklich geholfen. And to make the people reading the report aware of this, you can use the phrasal verb 'to stand out'. Of the 1506 customers who left a rating for the help desk in the survey, 1254 of those rated the service as bad or terrible. Furthermore, except for one or two occasions, they dealt with customers in a professional manner (even when customers were aggressive). It appears to run a lot slower during periods of peak call volume when more analysts are logged on and using it. In rhetoric, a claim is similar to a thesis. The findings of this report on the help desk's performance would strongly seem to indicate that there is a problem with dealing with customer calls only during the hours of peak call volume (between 5pm to 9pm on weekdays). It focuses on its performance when dealing with inbound/incoming customer enquiries made by phone. Although it would appear that simply increasing the number of help desk staff taking calls would resolve this issue, the rise in the average time that analysts spoke to customers when dealing with enquiries (an average of 7 minutes and 59 seconds at peak call volumes in comparison with an average 4 minutes 23 seconds outside of these hours) would indicate that it is not only a problem of not having enough staff on at these times. For example: çvóøşşSz}{vÚp»ğùߧÇÏÚàíİéÕO÷�ÿüşóı¯¿|xH¯Ş½)éõïߤÓÛwøøídmçm=��m%+5¯¾Sßy¶Aïü-}:ı–â&–j)y&3œb£§‡�r*>ó*=�K.Ó“åQ&�yO5wã÷Z[z8�\Í ½{ÂÁ-�-×½“5­Gz«X. To help you know what words and phrases to use in your own reports, I have created the below online exercise. As of this date, Scribd will manage your SlideShare account and any content you may have on SlideShare, and Scribd's General Terms of Use and Privacy Policy will apply. 0608881041 APEEJAY School of Architecture and Planning Greater Noida, Uttar Pradesh www. The art of good writing is to not repeat the use of the same words or phrase too many times. The phrase 'this report was produced in response to' is used to introduce the paragraph where you talk about the reasons behind the report being producing. Wondering how to write a thesis statement? It contains the basic structure, layout, form, and style are required for the purpose, however, Candidates/ Departments may use additional requirements, if needed, provide that does not conflict with the guidelines contained in this document. Do not directly address the reader and do not ask rhetorical questions. You would then follow this paragraph in the introduction, by writing about what the report's purposes are. Resulting in the website going offline.'. We’ve even included an illustration to make it easier to understand. This will make the language you use more varied in the report, which is good. Our step-by-step instructions can help. You need to explain what the report is looking at (is it a product?, an individual?, a department? Demonstrate that:(verb) The infinitive is 'to demonstrate'. I hope you find the website useful. Learn more. You would then follow this paragraph in the introduction, by writing about the reasons behind the report being written. The phrase 'the following report evaluates' is used to introduce the paragraph where you talk about what the report is about. If you want to use a more formal synonym of just 'suggest' in your report, use 'imply' instead. Avoid colloquial or informal language. Now choose the word/phrase from the question's selection box which you believe answers each question. She volunteered for the student mentoring charity Schools Plus and during vacations tutors in Latin, Ancient Greek and English. Chart showing the average customer weekday waiting time and the average percentage of calls received during the period of the study. ⇒ www.WritersHilfe.com ⇐ Zufrieden und beeindruckt. Avoid personal or familiar language. If u need a hand in making your writing assignments - visit ⇒ www.WritePaper.info ⇐ for more detailed information. After this 7 day period, a number of interviews with staff at the help desk (the manager of the section, a team leader and 6 help desk analysts) were then conducted to hear their views and opinions. This can be used for both what people said verbally and in writing. Looks like you’ve clipped this slide to already. This would appear to not stem from a lack of willingness on their part to answer calls quickly, but that they have less experience on resolving more complex customer enquiries. And to recommend changes to the help desk to improve the service provided to customers. I just wanted to share a list of sites that helped me a lot during my studies: .................................................................................................................................... www.EssayWrite.best - Write an essay .................................................................................................................................... www.LitReview.xyz - Summary of books .................................................................................................................................... www.Coursework.best - Online coursework .................................................................................................................................... www.Dissertations.me - proquest dissertations .................................................................................................................................... www.ReMovie.club - Movies reviews .................................................................................................................................... www.WebSlides.vip - Best powerpoint presentations .................................................................................................................................... www.WritePaper.info - Write a research paper .................................................................................................................................... www.EddyHelp.com - Homework help online .................................................................................................................................... www.MyResumeHelp.net - Professional resume writing service .................................................................................................................................. www.HelpWriting.net - Help with writing any papers ......................................................................................................................................... Save so as not to lose, (2) NYLEX STRIPDRAIN - SPORTFIELD EDITION (JULY15), Villa Sana EcoResort & Natural Health Center, No public clipboards found for this slide, Student at Oyster college of Architecture.

How To Write An Application Letter For A Teaching Job In A Primary School Without Experience Dissertation, Sloane Crosley Travel Writing Coursework, Christianity Help Essay, Teaching Academic Writing Article, Academic Writing Now: A Brief Guide For Busy Students Pdf Article, I Want To Be A Writer But I'm Not Good Research,