Our Microsoft Windows Technical support division will provide remote support 24x7. Desktop Support Technician Salary. Get help with choosing a Microsoft product, or ask about a previous purchase from the online or physical store. Imagine Academy ... We're here to help! Appointment availability is limited due to social distancing precautions and varies by location. Testing candidates: Check our COVID-19 Update Page to review the health and safety measures in place for testing and find out about any country-specific testing policies. All other support questions: Get help through our moderated certification support forums. Training Support. … Find customer service contact information for Microsoft. Testing candidates: Check our COVID-19 Update Page to review the health and safety measures in place for testing and find out about any country-specific testing policies. Upon earning a certification, 23% of Microsoft certified technologists reported receiving up to a 20% salary increase. Surface Duo; Surface Laptop Go; Surface Pro X; Surface Go 2 You can get all your Microsoft Windows support at home while you relax. Job board survey results (in alphabetical order, by certification) Certification. By earning the Microsoft Certified Desktop Support Technician (MCDST) credential, you can validate a unique set of skills required to succeed in a variety of job roles, such as Help desk technician, customer support representative, computer support specialist, technical support representative, and technical support … As the first-tier level of support, help desk techs answer telephone calls and electronic messages from people experiencing issues with the operation of one or more computers. Your retired certification will remain on your transcript. Disability Answer Desk Support for people with disabilities. This self-paced training kit is designed to help maximize your performance on 70-685, the required exam for the MCSA certification: Windows 7, Enterprise Desktop Support Technician. All other support questions: Get help through our moderated certification support forums. Update your legal name: Submit a request through the legal name update form. A Microsoft Certified Desktop Support Technician is proficient at running, supporting and troubleshooting of various issues on a desktop environment running on the Windows operating system. This 2-in-1 kit includes the official Microsoft study guide, plus practice tests on CD to help you assess your skills. Microsoft Certified Desktop Support Technicians (MCDSTs) troubleshoot desktop environments running on the Microsoft Windows operating system. What’s more, certified employees are often entrusted with supervising their peers—putting them on the fast track for a promotion. The Microsoft Certified Desktop Support Technician is awarded to IT support technicians who have 6-12 months of work experience and pass required exams … Thanks! This self-paced training kit is designed to help maximize your performance on 70-685, the required exam for the MCSA certification: Windows 7, Enterprise Desktop Support Technician. According to PayScale, an average Desktop Support Technician salary ranges from $30,914 to $60,992 per year in the United States. Area of support Contact information; Microsoft Certification exams and Microsoft Certifications: Your question may already be answered in our Certification Overview. But the HDI-CSR is extremely complex. Community Home ; Categories. Benefits of Microsoft Certifications. Appointment availability is limited due to social distancing precautions and varies by location. Do you need certifications for an IT help desk job? A typical Help Desk Technician provides an extension of the skills required by a senior Help Desk technician, who may be responsible for second-line support as well as for performing specialist maintenance activities. This 2-in-1 kit includes the official Microsoft study guide, plus practice tests on CD to help you assess your skills. Area of support Contact information; Microsoft Certification exams and Microsoft Certifications: Your question may already be answered in our Certification Overview. Indeed. —2017 Pearson VUE Value of Certification white paper. Now, don’t go thinking that certifications, often called certs for short, are limited to […] SimplyHired. While we provide you Microsoft Windows tech support, our techies will be … Their certifications range from entry-level (HDI Desktop Support Technician) to a directorial certification (HDI Support Center Director). The help desk technician is the first stop for almost anyone that is having trouble with their IT assets, printers, laptops, desktops, email, passwords, printers, printers, printers (ok, you get the gist). Clearing the Microsoft Certified Desktop Support Technician (MCDST) certification can help a technician get a head start in an IT career. Bottom of the Ladder: Help Desk Technician. This program does assume the reader already has some technical knowledge that will be utilized in a Help Desk role. Your feedback will help us improve the support experience. By Vangie Beal Sponsored by Microsoft, the Microsoft Certified Desktop Support Technician (MCDST) is an entry-level certification indicates the certificate holder demonstrates the knowledge and skills required to support end-users and troubleshoot desktop environments running on the Microsoft Windows operating system. Update your legal name: Submit a request through the legal name update form. HDI is one of the most legendary tech organizations. Note All MCITP certifications retired between July 31, 2014, and July 31, 2016. Popular scam types There are several forms of tech support scams, all of which aim to trick you into believing that your computer needs to be fixed and you need to pay for technical support … Their certification, the HDI-CSR, specializes in service desk and technical support. Microsoft ® Tech Support. Microsoft technical support will never ask that you pay for support in the form of Bitcoin or gift cards. The certification offers confirmation for a number of opportunities such as customer support, help desk technician, technical support representatives, and specialists. Post questions, follow discussions, share your knowledge. What's new. Please check the retired certifications and retired exams pages for the list of certifications and exams. 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